Support

It’s not enough to own an AED, you have to ensure it delivers when needed.

For anyone in the commercial sector, ignoring the existence, of a compensation culture is unwise. Whilst we cannot remove that intent, working with you, we’ll ensure you meet your moral obligation, whilst demonstrating best practice protocols at all times.

Of course, for any company owning AEDs, it must be a simple and hassle-free process, and that’s our assurance.

Customer care and support are the key elements as to why you, the customer, should choose Defib Plus. Your desire to fulfil that moral obligation for your company, should not come with any additional demands on time and resources or involve any distractions from the day-to-day workings of your business. We understand that, and welcome that role, as ours. We monitor the status and readiness of your AED on a daily, weekly or monthly basis. You decide and after you do, we will do the rest.

Defib Plus undertake a 12-point monthly physical inspection, providing you with a corresponding diagnostic report to ensure you can, at all times, demonstrate your ‘duty of care’ and ‘best practice’ and surpass manufacturer’s guidelines for the care of your AED.

The 12-point physical inspection includes

Unit is present in allocated location (no theft/loss)
Status indication signals showing AED operational readiness
Presence and status of electrodes
Presence and status of battery
Electrode packaging is sealed
No water/liquid ingress into AED device
Integrity of all device’s seals maintained
No evidence of a drop or fall
No evidence of vandalism or malicious damage
No evidence of improper storage (heat/cold)
If supplied, face shield/scissors/gloves/razor/alcohol wipes/gel are sealed, unused and within expiration date, where applicable
No audible alerts

Tier 1

• Certification each month, upon successful completion of inspections, to confirm all AED efficacy requirements are met and have passed

• Free AED replacement, with a like for like specification ﹡

• Free AED batteries x 2

• Free AED Electrodes x 2

£59.99 per month

﹡ At the end of the manufactures warranty and upon recommence of the SSMC

Tier 2

• Certification each month, upon successful completion of inspections, to confirm all AED efficacy requirements are met and have passed

£34.99 per month

See T&Cs for details
or
Please contact us for further details on our Support, Service and Maintenance Contract.

CPR/AED and the law – click here to find out more.

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